Evaluate service provider and customer experiences for a selected business.
Research the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business.
Select one area of opportunity and develop a 700- to 850-word service management improvement plan that includes the following:
- A description of the company
- A description of the area of opportunity
- An analysis of potential solutions to address service management needs
- A comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution
Use process improvement techniques that are relevant to the industry of concern and the area/service that you are trying to improve.