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1. What is the “accountability shuffle”? Why is it ineffective?

2. What does it mean to say, “the conversation is the relationship”?

3. Explain Scott’s notion of “fierce” conversation.

4. According to Scott, what does it take to make a conversation “real”?

5. Scott argues that similar successes and problems occur in conversations at work and conversations at home. Do you agree? If you do, what are some implications of this fact for your communicating?

6. What does Scott say about the risks of being known, being seen, and being changed? How do you respond to what she says?

7. How can the job of “mak[ing] each conversation as real as possible” actually be meaningful and productive?

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