Measurement Strategy Assessment 4 Attempt #1

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    In 1–2 pages, define and outline a measurement strategy to be used to measure the effectiveness of an OIP.Note: You must complete Assessments 1, 2, and 3 before you can begin this assessment.

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    Operating a business, particularly one that is growing rapidly, requires a careful balancing of production and service capacity and a consideration of human resources, capital, inventory, and tracking systems. Balancing the capabilities of these resources can be challenging and is achieved through proper planning techniques and management. Planning entails the use of appropriate forecasting tools and techniques that can provide an accurate estimate of future activity.

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    Questions to Consider

    To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the business community.

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    Suggested Resources

    The resources provided here are optional and support the assessment. You may use other resources of your choice to prepare for this assessment; However, you will need to ensure that they are appropriate, credible, and valid. They provide helpful information about the topics in this unit. The MBA-FP6022 – Strategic Operations Management Library Guide can help direct your research. The Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.The following resource presents the differences in research methods.


    Toyota Specific Resources
    Additional Resources for Further Exploration

    You may use the following optional resources to further explore the Questions to Consider and assessment topics.

    Operations Management

    The following resources offer a foundational broad view of operations management.

    Case Studies

    The following case study is recommended for further examination of the topics addressed in this assessment. You may wish to purchase it from Thunderbird School of Global Management.

    • Inkpen, A. C. (2011). Southwest Airlines 2011 [Case No. A10-11-0003]. Glendale, AZ: Thunderbird School of Global Management.
  • Assessment Instructions

    Note: You must complete Assessments 1–3 before beginning this assessment.As part of your OIP, you will need to propose a measurement strategy. This strategy will be used to measure the effectiveness of the new process you are proposing for use in the Toyota Motor Company circa 2010. Different measurement strategies will define and quantify outcomes in different ways, so you want to be intentional about selecting the right way to measure the efficiencies gained through your improvements.


    Begin your work by researching potential ways to measure the specific process that is the focus of your OIP. Consult the Resources and conduct your own research in the Capella University Library and online. Be sure to consider both qualitative and quantitative measurements. As you do so, consider the following about the measurement strategies you review:

    • What are they measuring?
    • What does improvement look like according to that measurement?
    • What kind of information and data is needed to effectively employ that measurement?


    Craft a report detailing the measures you will use to gage the effectiveness of your OIP and your overall strategy for implementing those measures. Your report should include the following:

    • An explanation of two quantitative and/or qualitative measures you will employ in your measurement strategy and why you selected them for your particular OIP.
    • A brief description of how each measurement will define and quantify the outcomes of your proposed improvements.
    • An outline of your proposed measurement strategy for gaging the effectiveness of your OIP. Be sure to include how and when you will gather the data necessary for making these measures. Your measurement strategy should combine and order your selected measures in a meaningful way in order to help you understand the impact of your OIP. In your overall strategy, be sure to address how your measurement strategy will help you determine if the results of your OIP are positive, help you ensure that your process does not have an unanticipated negative impact elsewhere, and help you assess if further process change is needed.

    Note: Please review and update cause-and-effect diagram and process flowchart in each assessment.The work you do for this report should inform your work in future assessments. You will also draw on it for the final, comprehensive OIP that you will submit in Assessment 6.

    Additional Requirements

    • Length of report: 2–3 typed, double-spaced pages.
    • APA formatting: Format resources and citations according to APA style and formatting.
    • Font and font size: Times New Roman, 12 point.
    Measurement Strategy Scoring Guide

    VIEW SCORING GUIDEUse the scoring guide to enhance your learning.How to use the scoring guide


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