Discussion: Performance Reports/Dashboards

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  • Consider your own organization (or one with which you are familiar) and the key information that would be useful for decision making.
  • Develop a list of key performance indicators in the following categories that would be useful for your situation. Include:
    • 2–3 financial indicators
    • 2–3 operational indicators
    • 2–3 satisfaction indicators
    • 2–3 quality indicators

Post describe the specific indicators you selected for each category and explain why you chose those particular ones. Describe whether each indicator is a leading or trailing indicator and how this particular combination would provide the best overall view of the state of your organization. Assess how having a dashboard such as this would assist in decision making.

Note: You do not have to actually create the dashboard, but just describe the indicators you would include.

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