**Use the position of a customer care representative (like a call center) **
Select a position at your current or previous place of employment, or
any position in a specific organization for which you have basic knowledge
(e.g., customer service representative, electrical engineer, legal aide,
etc.).Your selected company must be a
medium- or large-sized company, and the position should be one in which there
are a minimum of two job incumbents.
·Create a needs assessment report of
approximately 750 words that includes the following:
description of the data collection methods and sources you used to identify any
performance, knowledge, skills, or ability gaps in your selected group of job
summary of the findings from the needs assessment, including any insights
gained from performing organizational, task, and/or person analyses.
description of the specific performance, knowledge, skills, or ability deficits
for which you will develop a training or learning intervention.
·Include a minimum of one scholarly source