customer experince

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* Making Sense of Customer Feedback

Please look at some of the negative reviews for this product:

In one page or less, I’d like you to choose 3 reviews for this product. For each review, please:

1- Cut and paste the rating and the content into a word doc

2- Identify the core complaint(s) being made (e.g., quality of material, price, lack of instructions for assembly, shipping, etc.)

3- Tell me which departments/teams would need to be notified about this issue, and what might be done to fix it in the future

4- Tell me what methods you’d use to analyze customer feedback in 6 months to understand whether or not these issues were fixed.

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